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Most items we sell are covered by a 1-year manufacturer’s warranty. Please check the item descriptions to see whether a warranty is offered and if so, the length of the warranty. The warranty period will begin from the date of purchase.

In most instances, the warranty will be void if the item has been disassembled. Please check the manual for the item purchased to ensure you understand the conditions regarding the warranty of your product, in addition to it's proper operating procedures.

Most items we sell are made in China and must therefore be returned to China for any warranty claim. The purchaser will be responsible for any costs associated with the product’s return to China. Such costs include freight to and from China, import duties when entering China (any item sent into China with a declared value of more than $US40 will usually incur import duty, even if the item was made in China and is being returned for repairs).

PLEASE contact us BEFORE you return any item to China for a warranty claim.

If you have a faulty item, please click on the link below and fill in your details.  Email a copy to to receive a RA (Return Authorisation) number and print a copy to be sent with the faulty item. Also, please state on the shipping documents that the item was made in China and it being returned for repair only.

Warranty RA form


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